Entrata incident

ProspectPortal Login

Minor Resolved View vendor source →

Entrata experienced a minor incident on May 10, 2023 affecting ProspectPortal Rapid Login and ProspectPortal Standard Login, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2023, 01:11 PM UTC
Resolved
May 10, 2023, 01:55 PM UTC
Duration
43m
Detected by Pingoru
May 10, 2023, 01:11 PM UTC

Affected components

ProspectPortal Rapid LoginProspectPortal Standard Login

Update timeline

  1. investigating May 10, 2023, 01:11 PM UTC

    We are aware of customers having issues logging in, primarily with ProspectPortal. Teams are aware and are investigating.

  2. monitoring May 10, 2023, 01:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 10, 2023, 01:55 PM UTC

    This incident has been resolved.