Entrata incident

Resident Portal login issues

Minor Resolved View vendor source →

Entrata experienced a minor incident on August 1, 2023 affecting ResidentPortal Rapid Application and ResidentPortal Standard Application and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2023, 01:00 PM UTC
Resolved
Aug 01, 2023, 03:24 PM UTC
Duration
2h 24m
Detected by Pingoru
Aug 01, 2023, 01:00 PM UTC

Affected components

ResidentPortal Rapid ApplicationResidentPortal Standard ApplicationResidentPortal Standard LoginResidentPortal Rapid LoginResidentPortal Rapid PaymentsResidentPortal Standard PaymentsResidentPortal 4.0 Rapid LoginResidentPortal 4.0 Standard LoginResidentPortal Rapid ReportingResidentPortal Standard Reporting

Update timeline

  1. investigating Aug 01, 2023, 02:36 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 01, 2023, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 01, 2023, 03:24 PM UTC

    This incident has been resolved.