Entrata incident

Entrata Degraded Performance

Critical Resolved View vendor source →

Entrata experienced a critical incident on August 1, 2023 affecting Entrata Standard Application and ResidentPortal Rapid Application and 1 more component, lasting 14h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2023, 01:00 PM UTC
Resolved
Aug 02, 2023, 03:30 AM UTC
Duration
14h 29m
Detected by Pingoru
Aug 01, 2023, 01:00 PM UTC

Affected components

Entrata Standard ApplicationResidentPortal Rapid ApplicationResidentPortal Standard ApplicationEntrata Rapid ApplicationResidentPortal Standard LoginResidentPortal Rapid LoginResidentPortal 4.0 Rapid LoginResidentPortal 4.0 Standard Login

Update timeline

  1. investigating Aug 01, 2023, 03:42 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 01, 2023, 03:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 01, 2023, 05:02 PM UTC

    Performance is still degraded. Teams are continuing to work on solving these issues.

  4. investigating Aug 01, 2023, 05:08 PM UTC

    We are continuing to investigate this issue.

  5. investigating Aug 01, 2023, 05:10 PM UTC

    We are continuing to investigate this issue. We have found the cause and are implementing fixes.

  6. identified Aug 01, 2023, 07:26 PM UTC

    We continue to implement fixes to restore Entrata services. Technical teams are fully engaged and working towards full resolution.

  7. identified Aug 01, 2023, 11:13 PM UTC

    We continue to implement fixes to solve the intermittent CloudFlare or Entrata error/warning messages. If you experience an error or warning message please re-attempt the requested flow as a temporary workaround while we work towards full resolution. Further updates will be provided as progress is made.

  8. resolved Aug 02, 2023, 05:58 AM UTC

    System functionality has returned to normal. Warning and error messages are no longer being presented and system performance is restored.