Entrata incident

Resident Verify Reporting

Minor Resolved View vendor source →

Entrata experienced a minor incident on April 17, 2024 affecting Entrata Standard Application and Entrata Rapid Application, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2024, 03:36 PM UTC
Resolved
Apr 17, 2024, 03:53 PM UTC
Duration
17m
Detected by Pingoru
Apr 17, 2024, 03:36 PM UTC

Affected components

Entrata Standard ApplicationEntrata Rapid Application

Update timeline

  1. investigating Apr 17, 2024, 03:36 PM UTC

    Entrata engineering is aware of an issue impacting results of screening for applicants related to resident verify reporting. We are actively working on this issue.

  2. investigating Apr 17, 2024, 03:38 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 17, 2024, 03:53 PM UTC

    This incident has been resolved.