Entrata incident

Prospect Portal SSL Issue for New and Renewing Sites

Minor Resolved View vendor source →

Entrata experienced a minor incident on December 14, 2021 affecting ProspectPortal Rapid Websites and ProspectPortal Standard Websites, lasting 7h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2021, 04:24 PM UTC
Resolved
Dec 14, 2021, 11:45 PM UTC
Duration
7h 21m
Detected by Pingoru
Dec 14, 2021, 04:24 PM UTC

Affected components

ProspectPortal Rapid WebsitesProspectPortal Standard Websites

Update timeline

  1. identified Dec 14, 2021, 04:24 PM UTC

    We have identified an issue for some new and some renewing Prospect Portal sites that are preventing SSL certificates from being issued accurately. We are working on identifying a fix.

  2. identified Dec 14, 2021, 05:58 PM UTC

    Many of the domains impacted by this SSL issue have been resolved, but there are still some customers who continue to see issues related to this incident. We continue to work on fixes for all domains.

  3. monitoring Dec 14, 2021, 07:11 PM UTC

    We have implemented a fix and are monitoring the results. All Prospect Portal sites have functioning SSL certificates and we will continue our monitoring to ensure that this issue remains resolved.

  4. resolved Dec 14, 2021, 11:45 PM UTC

    Following a period of monitoring, this incident is now resolved.