Entrata experienced a major incident on January 7, 2025 affecting Entrata Standard Application and Entrata Rapid Application, lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 07, 2025, 06:36 PM UTC
We are currently experiencing delays in the delivery of 2FA emails and Message Center emails. The issue has been identified as originating from a third-party service, and we are actively working to resolve it. At this time, we are unable to provide an estimated timeframe for email delivery.
- identified Jan 07, 2025, 06:39 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 07, 2025, 07:01 PM UTC
We are still unable to provide an estimated timeframe for email delivery.
- identified Jan 07, 2025, 07:23 PM UTC
We are continuing to work on a fix for this issue. We are still unable to provide an estimated timeframe for email delivery.
- identified Jan 07, 2025, 07:45 PM UTC
We are continuing to work on a fix for this issue. We are still unable to provide an estimated timeframe for email delivery.
- identified Jan 07, 2025, 08:05 PM UTC
We are continuing to work on a fix for this issue. We are still unable to provide an estimated timeframe for email delivery.
- identified Jan 08, 2025, 12:15 AM UTC
We are continuing to work on a fix for this issue. We are still unable to provide an estimated timeframe for email delivery.
- resolved Jan 08, 2025, 01:14 AM UTC
This issue has been resolved and emails are now being sent out. Thank you for your patience.