Entitle experienced a minor incident on September 11, 2023 affecting API, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2023, 07:44 AM UTC
We are investigating delays in access change requests (ticket granting or revocation) for some integrations (such as AWS). Users may also experience some issues with pages not loading in the web application. Please note that integrations and user syncing are not affected by this incident. We're actively investigating this issue and will be back with another update as soon as we have more information to share.
- investigating Sep 12, 2023, 07:47 AM UTC
We are investigating delays in access change requests (ticket granting or revocation) for some integrations (such as AWS). Users may also experience some issues with pages not loading in the web application. Please note that integrations and user syncing are not affected by this incident. We're actively investigating this issue and will be back with another update as soon as we have more information to share.
- investigating Sep 12, 2023, 07:57 AM UTC
We're actively investigating this issue and will be back with another update as soon as we have more information to share. Thank you for your patience!
- identified Sep 12, 2023, 07:58 AM UTC
We've made a change and we're seeing improvements. Some of the affected integrations should now be working as normal, but we're still working towards a full resolution. We'll share an update as soon as the issue is fully resolved for all customers.
- monitoring Sep 12, 2023, 08:00 AM UTC
We have rolled out a fix and the issue should be resolved for users. We appreciate your patience while we sorted this out.
- monitoring Sep 12, 2023, 08:00 AM UTC
This incident has been resolved.
- resolved Sep 12, 2023, 08:00 AM UTC
This incident has been resolved.