Entitle incident

Incident with logging in to Entitle via Google workspace

Major Resolved View vendor source →

Entitle experienced a major incident on March 5, 2024 affecting Entitle Portal, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2024, 03:47 PM UTC
Resolved
Mar 05, 2024, 05:53 PM UTC
Duration
2h 6m
Detected by Pingoru
Mar 05, 2024, 03:47 PM UTC

Affected components

Entitle Portal

Update timeline

  1. investigating Mar 05, 2024, 03:47 PM UTC

    We are investigating a problem with login to Entitle portal via Google workspace. It seems like an incident related to Google authentication mechanism. We continue investigating and keep you updated regarding the problem.

  2. identified Mar 05, 2024, 04:48 PM UTC

    We are seeing signs of recovery and are continuing to monitor progress. We will post further updates when we have them. Please note that logged in users are not affected by this incident, including Slack access requests.

  3. identified Mar 05, 2024, 05:23 PM UTC

    We are continuing to monitor progress. We will post further updates when we have them.

  4. resolved Mar 05, 2024, 05:53 PM UTC

    This incident has been resolved.