Entitle experienced a critical incident on February 13, 2024 affecting Entitle Portal and Access Change Requests, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 13, 2024, 02:28 PM UTC
We want to inform you that our services are temporarily unavailable due to an unexpected downtime. We apologize for any inconvenience this may cause and appreciate your understanding. During this time, you may experience interruptions accessing our platform. Rest assured, our team is working diligently to minimize the duration of the downtime and restore full service ASAP. Thank you for your patience and cooperation. If you have any urgent inquiries or concerns, please feel free to contact us over Slack / Teams. Sincerely, The Entitle team
- monitoring Feb 13, 2024, 02:38 PM UTC
We have rolled out a fix and the issue should be resolved for users. We appreciate your patience while we sorted this out.
- resolved Feb 13, 2024, 02:55 PM UTC
This incident has been resolved. On February 13 between 14:03 and 14:34 UTC, our system experienced an unexpected disruption due to a faulty database migration process. This disruption lasted for a total of 31 minutes. The root cause of the incident was identified as a misconfiguration in the database migration script, which occurred during a routine system update. This misconfiguration resulted in unexpected errors during execution, leading to a temporary disruption of services. We apologize for any inconvenience this incident may have caused and appreciate your patience and understanding during this time. If you continue to experience any issues or have further questions, please do not hesitate to reach out to our support team. Thank you for your continued trust and support. Sincerely, Entitle Team