Entitle incident

Service Degradation in AWS Region us-east-1 Impacting Entitle Services in US

Critical Resolved View vendor source →

Entitle experienced a critical incident on October 20, 2025 affecting Access Change Requests, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 06:45 AM UTC
Resolved
Oct 20, 2025, 11:00 AM UTC
Duration
4h 14m
Detected by Pingoru
Oct 20, 2025, 06:45 AM UTC

Affected components

Access Change Requests

Update timeline

  1. monitoring Oct 20, 2025, 09:54 AM UTC

    We are currently experiencing a service disruption due to an ongoing outage in the AWS us-east-1 region. Impact: Access Change Requests Scope: Other regions and environments remain operational. Next Steps: Our engineering team is monitoring the AWS status page and will provide updates as soon as AWS confirms recovery or mitigation steps.

  2. monitoring Oct 20, 2025, 10:48 AM UTC

    The platform is starting to recover, we will update again soon

  3. resolved Oct 20, 2025, 11:00 AM UTC

    This incident has been resolved.