EnterpriseAlumni incident
Technical Incident - Mail and Stat Delays, v2/v3 API Calls and Site Down
EnterpriseAlumni experienced a major incident on July 28, 2020 affecting Messaging Gateway, lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2020, 04:56 PM UTC
Our downstream messaging provider (SendGrid) is experiencing an outage. We are seeing mail and stat delays (including Legacy and New Marketing Campaigns). Mail is being accepted but could be stuck in queue. Users may be experiencing a higher volume of v2/v3 API call errors, especially 5xx errors around 9:45 AM MT. Details can be found: https://status.sendgrid.com/incidents/c2k6nqpr9t7p
- identified Jul 28, 2020, 07:07 PM UTC
Note from sendgrid: We believe we have identified the source of the issue which has been affecting our services. Our team has tested the remediation steps and are now working toward recovering all remaining impacted services. We will provide another update in 30 minutes or sooner as they become available. We sincerely apologize for the inconvenience this has caused and thank you for your patience. (https://status.sendgrid.com/)
- monitoring Jul 28, 2020, 07:52 PM UTC
Sendgrid has implemented a fix and is currently monitoring the situation. All systems seem to be operating.
- resolved Jul 28, 2020, 09:30 PM UTC
This incident has been resolved: We have recovered the remaining impacted services and are continuing to monitor system performances. https://status.sendgrid.com/incidents/c2k6nqpr9t7p