EnterpriseAlumni incident

Messaging: Transactional Emails Sending Duplicates

Minor Resolved View vendor source →

EnterpriseAlumni experienced a minor incident on January 15, 2021 affecting Messaging Gateway, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2021, 09:56 PM UTC
Resolved
Jan 15, 2021, 11:29 PM UTC
Duration
1h 33m
Detected by Pingoru
Jan 15, 2021, 09:56 PM UTC

Affected components

Messaging Gateway

Update timeline

  1. investigating Jan 15, 2021, 09:56 PM UTC

    We are currently investigating an issue where our downstream email delivery provider is sending duplicate transactional emails to users. This issue is limited in scope to new user registration reminders only and no other messaging or communications module is impacted.

  2. resolved Jan 15, 2021, 11:29 PM UTC

    The issue has been resolved, all impacted end users have received a notification.