EnterpriseAlumni experienced a minor incident on May 4, 2021 affecting Alumni Passport (IDP), lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Alumni Passport (IDP)
Update timeline
- investigating May 04, 2021, 05:36 PM UTC
We are investigating a global issue where certain customers logging in via SSO are experiencing a "time out" error. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.
- identified May 04, 2021, 05:41 PM UTC
The issue has been raised with our downstream vendor (SAP) and are expecting a deployed solution within 24hrs. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.
- identified May 04, 2021, 05:53 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 04, 2021, 09:55 PM UTC
A fix has been implemented and we are monitoring the results.