EnterpriseAlumni incident

Intermittent issues with new user registration

Major Resolved View vendor source →

EnterpriseAlumni experienced a major incident on August 19, 2021 affecting Alumni Passport (IDP), lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2021, 11:49 AM UTC
Resolved
Aug 19, 2021, 05:57 PM UTC
Duration
6h 7m
Detected by Pingoru
Aug 19, 2021, 11:49 AM UTC

Affected components

Alumni Passport (IDP)

Update timeline

  1. investigating Aug 19, 2021, 11:49 AM UTC

    Alumni community, we are aware that some customers are experiencing intermittent issues associated with new user registration. We are actively investigating. This does not impact access to the portal for registered users or admins. We will keep you updated until the service is fully restored. We apologize for any inconvenience and thank you for your patience.

  2. identified Aug 19, 2021, 03:57 PM UTC

    The issue has been isolated to our downstream vendor SAP who has been contacted and a P2 ticket escalated. Resolution expected within 30 minutes.

  3. identified Aug 19, 2021, 04:44 PM UTC

    An interim bypass has been enabled to ensure no impact to customers while SAP resolves this issue. All users can now successfully register to the platform.

  4. resolved Aug 19, 2021, 05:57 PM UTC

    This incident has been resolved and all systems are operational.