Enreach Networks experienced a minor incident on July 10, 2023 affecting OmniHub, lasting 8h 29m. The incident has been resolved; the full update timeline is below.
Affected components
OmniHub
Update timeline
- identified Jul 10, 2023, 09:31 AM UTC
Dear Customer, Enreach is investigating possible problem in part of communication services. HelpDesk services are experiencing performance issues and the cause seems to be multiple international fiber connection outages in Europe.
- monitoring Jul 10, 2023, 11:34 AM UTC
Backup data connection is in use and the services are operating normally. The primary connection is still under maintenance.
- resolved Jul 10, 2023, 06:00 PM UTC
Primary connection restored and normal operation continues.