Enreach Networks incident

Voice for Windows / Callback auto allocation / all Silo's

Enreach Networks experienced a minor incident on September 8, 2023 affecting Voice for Windows, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started: Sep 08, 2023, 08:07 AM UTC
Resolved: Sep 08, 2023, 10:41 AM UTC
Duration: 2h 33m
Detected by Pingoru: Sep 08, 2023, 08:07 AM UTC

Affected components

Voice for Windows

Update timeline

identified Sep 08, 2023, 08:07 AM UTC

Dear Customer, Enreach is investigating malfunction in call back auto allocation function, when using Voice for Windows client. This incident affects all customers in all silo's. This problem has been located and fix is under work. We'll update additional information as soon as we know more.
monitoring Sep 08, 2023, 08:52 AM UTC

A fix has been implemented and we are monitoring the results. Voice for Windows clients must be restarted.
resolved Sep 08, 2023, 10:41 AM UTC

This incident has been resolved.