Enreach Networks incident

Incident report. WebRCT client login failures.

Minor Resolved View vendor source →

Enreach Networks experienced a minor incident on October 30, 2023 affecting Voice for Browser and Voice for Salesforce and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 07:49 AM UTC
Resolved
Oct 30, 2023, 10:01 AM UTC
Duration
2h 12m
Detected by Pingoru
Oct 30, 2023, 07:49 AM UTC

Affected components

Voice for BrowserVoice for SalesforceVoice for Dynamics 365

Update timeline

  1. investigating Oct 30, 2023, 07:49 AM UTC

    Dear Customer, Enreach is investigating possible problem in part of communication services. Part of WebRTC logins are currently failing. This incident is impacting products Voice for Browser, Voice for Salesforce and Voice for D365 in all silos. We'll update additional information as soon as we know more about the incident.

  2. monitoring Oct 30, 2023, 08:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 30, 2023, 10:01 AM UTC

    This incident has been resolved.