Enreach Networks experienced a major incident on March 21, 2024 affecting Voice Analytics, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Voice Analytics
Update timeline
- investigating Mar 21, 2024, 11:44 AM UTC
Dear Customer, Enreach is investigating problem Voice Analytics services. This incident impacts all customers using Voice Analytics product. We'll update additional information as soon as we know more about the incident.
- monitoring Mar 21, 2024, 11:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 21, 2024, 12:31 PM UTC
This incident has been resolved.