Enreach Networks incident

Incident report - Voice Analytics

Major Resolved View vendor source →

Enreach Networks experienced a major incident on August 6, 2023 affecting Voice Analytics, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2023, 05:45 PM UTC
Resolved
Aug 06, 2023, 08:11 PM UTC
Duration
2h 25m
Detected by Pingoru
Aug 06, 2023, 05:45 PM UTC

Affected components

Voice Analytics

Update timeline

  1. investigating Aug 06, 2023, 05:45 PM UTC

    Dear Customer, Enreach is investigating problem in Voice Analytics product.

  2. identified Aug 06, 2023, 07:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 06, 2023, 08:11 PM UTC

    This incident has been resolved.