Enreach Networks experienced a minor incident on December 7, 2023 affecting Voice Analytics, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Voice Analytics
Update timeline
- identified Dec 07, 2023, 11:20 AM UTC
Dear Customer, Enreach is investigating a problem in part of Voice Analytics services. Currently new data cannot be uploaded to some customer environments. We'll update additional information as soon as we know more about the incident.
- identified Dec 07, 2023, 02:13 PM UTC
We are continuing to work on a fix for this issue. New data is now updated to Voice Analytics, but the time intervals might be longer than normally. We'll update additional information as soon as we know more about the incident.
- resolved Dec 07, 2023, 03:10 PM UTC
This incident has been resolved.