Enreach Networks incident
Call traffic / Sweden fixed line and mobile
Enreach Networks experienced a major incident on December 22, 2023 affecting Mobile Sweden Telia and Fixed Line Sweden, lasting 15h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2023, 02:03 PM UTC
Dear Customer, Enreach is investigating problem in part of telephony call traffic to and from Sweden. All fixed line calls are blocked at the Swedish national operator. Some mobile calls to Sweden are also blocked. We'll update additional information as soon as we know more about the incident.
- investigating Dec 22, 2023, 02:04 PM UTC
We are continuing to investigate this issue.
- identified Dec 22, 2023, 02:42 PM UTC
Major network outage in Sweden and local operators are working towards fixing it. No estimate so far when the fix will be completed.
- identified Dec 22, 2023, 05:35 PM UTC
Unfortunately, the Swedish operators have still not found a working solution, but are of course continuing the investigation with the highest priority. We will update you as soon as we have more news or fix applied.
- monitoring Dec 23, 2023, 02:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 23, 2023, 05:54 AM UTC
This incident has been resolved. The problem was caused by major data network routing problem between Swedish operators, but full incident report is coming later after all the information is available.