Enreach Networks incident

Enreach Discovery Service malfunction

Critical Resolved View vendor source →

Enreach Networks experienced a critical incident on August 8, 2024 affecting Voice for Browser and Voice for Salesforce and 1 more component, lasting 5h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2024, 08:11 PM UTC
Resolved
Aug 09, 2024, 01:13 AM UTC
Duration
5h 1m
Detected by Pingoru
Aug 08, 2024, 08:11 PM UTC

Affected components

Voice for BrowserVoice for SalesforceVoice for Dynamics 365

Update timeline

  1. investigating Aug 08, 2024, 08:11 PM UTC

    Dear Customer, Enreach is investigating possible problem in part of communication services. Currently Enreach Discovery service does not work normally and this might deny new logins for some users in services: Voice for Browser Voice for D365 Voice for Salesforce Currently logged in clients work normally. Incidents impacts all silos. We'll update additional information as soon as we know more about the incident.

  2. investigating Aug 08, 2024, 10:53 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 08, 2024, 11:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Aug 09, 2024, 12:39 AM UTC

    The same problem occurred again. We continue the problem solving.

  5. resolved Aug 09, 2024, 01:13 AM UTC

    This incident has been resolved.