Enreach Networks incident
Fixed Line Finland call quality problems
Enreach Networks experienced a minor incident on December 9, 2024 affecting Fixed Line Finland, lasting 35d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2024, 09:54 AM UTC
Dear Customer, Enreach is investigating problem in Voice for Dynamics 365 phone calls. Some calls experience bad quality and delayed voice. We'll update additional information as soon as we know more about the incident.
- monitoring Dec 10, 2024, 06:42 AM UTC
We have implemented improvements to D365 calls. The investigation is still on-going if bad quality is present in some calls. Please report any problem calls to Enreach Support.
- identified Jan 07, 2025, 08:56 AM UTC
We are encountering voice delay issues in part of phone calls on our PSTN operator connection. Problem is under investigation.
- identified Jan 07, 2025, 09:07 AM UTC
We are continuing to work on a fix for this issue.
- identified Jan 07, 2025, 01:05 PM UTC
Root cause has been identified.
- identified Jan 07, 2025, 01:16 PM UTC
Telia is experiencing ongoing network issues which affects Enreach services as well: https://www.telia.fi/yrityksille/asiakastuki/viat-ja-hairiot/hairiotiedote?id=sabre_800471276&lang=fi
- monitoring Jan 08, 2025, 06:34 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 08, 2025, 09:08 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 14, 2025, 09:41 AM UTC
This incident has been resolved.