Enreach Networks incident

Voice for Browser connection issue

Major Resolved View vendor source →

Enreach Networks experienced a major incident on May 12, 2025 affecting Voice for Browser and Voice for Salesforce and 1 more component, lasting 21h 13m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2025, 09:27 AM UTC
Resolved
May 13, 2025, 06:41 AM UTC
Duration
21h 13m
Detected by Pingoru
May 12, 2025, 09:27 AM UTC

Affected components

Voice for BrowserVoice for SalesforceVoice for Dynamics 365

Update timeline

  1. investigating May 12, 2025, 09:27 AM UTC

    Dear Customer, Enreach is investigating a connection issue on Voice for Browser. We'll update additional information as soon as we know more about the incident.

  2. monitoring May 12, 2025, 10:30 AM UTC

    Voice for Browser is working normally now. We'll keep on monitoring the situation.

  3. resolved May 13, 2025, 06:41 AM UTC

    This incident has been resolved and actions have been taken to ensure the technical issues won't be repeated.