Engine Yard incident

Environments with incorrect app master label

Minor Resolved View vendor source →

Engine Yard experienced a minor incident on August 24, 2016, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2016, 10:57 PM UTC
Resolved
Aug 25, 2016, 12:46 AM UTC
Duration
1h 49m
Detected by Pingoru
Aug 24, 2016, 10:57 PM UTC

Update timeline

  1. investigating Aug 24, 2016, 10:57 PM UTC

    We are currently investigating an issue with the labeling of the app master instances. An environment should have 1 and only 1 app master instance. If your clustered environment has more or less than 1 app master instance you will be unable to deploy currently. We are currently working to resolve this issue. If you are impacted please submit a ticket. If impacted please do NOT add instances or apply changes at this point.

  2. identified Aug 24, 2016, 11:59 PM UTC

    We have identified the underlying issue and the platform should again be operating normally. If you do experience further issues please do reach out to us.

  3. monitoring Aug 25, 2016, 12:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 25, 2016, 12:46 AM UTC

    The issues related to application instance roles should now be resolved. If you do experience any issues at this point feel free to submit a support ticket.