Engine Yard incident

Errors when provisioning new instances

Minor Resolved View vendor source →

Engine Yard experienced a minor incident on November 21, 2017, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2017, 02:29 PM UTC
Resolved
Nov 21, 2017, 03:37 PM UTC
Duration
1h 7m
Detected by Pingoru
Nov 21, 2017, 02:29 PM UTC

Update timeline

  1. investigating Nov 21, 2017, 02:29 PM UTC

    Some customers are experiencing issues when provisioning instances. Our engineers are investigating.

  2. resolved Nov 21, 2017, 03:37 PM UTC

    The provisioning issues have now been identified and resolved. Should you still see any issues, or require any assistance recovering a failed instance, please submit a support ticket.