Engine Yard incident

Networking issues impacting Support Portal availability

Major Resolved View vendor source →

Engine Yard experienced a major incident on July 2, 2019 affecting Help Center, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2019, 02:05 PM UTC
Resolved
Jul 02, 2019, 03:42 PM UTC
Duration
1h 36m
Detected by Pingoru
Jul 02, 2019, 02:05 PM UTC

Affected components

Help Center

Update timeline

  1. investigating Jul 02, 2019, 02:05 PM UTC

    Networking issues are currently impacting the availability of support.cloud.engineyard.com. If you require urgent support please call us (+1 866 518-9273) or join us in IRC (irc.freenode.net #engineyard). Customers making use of CloudFlare may also be seeing downtime for their applications, dependent on the visitor location.

  2. resolved Jul 02, 2019, 03:42 PM UTC

    The networking issues have now been resolved and the Support Portal is now fully back online.