Engine Yard incident

Inhability to boot and/or configure instances

Notice Resolved View vendor source →

Engine Yard experienced a notice incident on August 15, 2019, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2019, 09:38 PM UTC
Resolved
Aug 15, 2019, 09:31 PM UTC
Duration
—
Detected by Pingoru
Aug 15, 2019, 09:38 PM UTC

Update timeline

  1. resolved Aug 15, 2019, 09:38 PM UTC

    On August 15, 2019 at 20:45:43 GMT, our monitoring system alerted that a core component of the platform was not responding. This component is responsible of providing information on stack versions and access to Chef recipes used to configure instances. At 20:55:49 GMT our Support Team begun investigating the issue. At 21:00:01 GMT it was identified that the application running this component couldn't connect to the database. At 21:01:47 GMT it was detected that the db instance had restarted itself and was entering recovery mode. At 21:02:48 GMT the component resumed services. At 21:14:42 GMT, after both automatic and manual testing reported no failures, the issue was deemed as solved.