Engine Yard experienced a major incident on September 30, 2021 affecting Help Center, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Help Center
Update timeline
- identified Sep 30, 2021, 03:58 PM UTC
Due to an issue with SSL validations, the EY Support Portal may not be accessible. For urgent issues please call EY Support phone line. Our staff on duty has identified the issue and is investigating a solution.
- monitoring Sep 30, 2021, 04:16 PM UTC
A fix on the integration between EY Cloud and Zendesk has been put in place. The EY Support Portal should be accessible again. Staff on duty continues to monitor the issue.
- resolved Sep 30, 2021, 04:38 PM UTC
Integration between EYCloud and Zendesk is working properly. Monitoring, as well as customers, have not alerted of new occurrences of this case. This issue is deemed resolved.