Engine Yard incident

Issues with deployment after updating to the latest version of the Engine Yard v7 stack

Major Resolved View vendor source →

Engine Yard experienced a major incident on December 28, 2023 affecting Engine Yard Cloud, lasting 6h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 28, 2023, 09:52 AM UTC
Resolved
Dec 28, 2023, 04:13 PM UTC
Duration
6h 21m
Detected by Pingoru
Dec 28, 2023, 09:52 AM UTC

Affected components

Engine Yard Cloud

Update timeline

  1. identified Dec 28, 2023, 09:52 AM UTC

    An issue has been reported preventing deployment in the latest version of the Engine Yard v7 stack. We recommend that you refrain from upgrading when possible. We are working on resolving this matter with the highest priority and will provide updates as they become available.

  2. identified Dec 28, 2023, 11:25 AM UTC

    The latest release causing the issue is withdrawn while we are looking for a fix to the observed behavior. We are working on resolving this matter with the highest priority and will provide updates as they become available.

  3. resolved Dec 28, 2023, 04:13 PM UTC

    We are happy to confirm that the affected version has been removed. If you upgraded to it while it was available, please reach out to Customer Support so that our agents may roll back your environment to a working version. Thank you for your patience and understanding.