Engine Yard incident

Access to backups using the UI not available

Major Resolved View vendor source →

Engine Yard experienced a major incident on May 14, 2025 affecting Engine Yard Cloud, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 02:32 PM UTC
Resolved
May 16, 2025, 11:02 AM UTC
Duration
1d 20h
Detected by Pingoru
May 14, 2025, 02:32 PM UTC

Affected components

Engine Yard Cloud

Update timeline

  1. identified May 14, 2025, 02:32 PM UTC

    We have been notified that certain UI functionalities, such as accessing backups, are currently degraded. We have identified the root of this issue and are working to have it addressed. In the meantime, please reference this article to download your backups through a different method: https://support.engineyard.com/article/45200-view-and-download-database-backups

  2. monitoring May 15, 2025, 11:42 AM UTC

    Our infrastructure team has implemented a fix. We continue to monitor the situation closely and will provide further updates as soon as possible. Thank you for your patience.

  3. resolved May 16, 2025, 11:02 AM UTC

    The backup-access issue using the UI has been successfully resolved