Engine Yard incident

Server provisioning failure - Failed to boot

Major Resolved View vendor source →

Engine Yard experienced a major incident on May 15, 2025 affecting Engine Yard Cloud, lasting 4d 3h. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 09:29 PM UTC
Resolved
May 20, 2025, 01:11 AM UTC
Duration
4d 3h
Detected by Pingoru
May 15, 2025, 09:29 PM UTC

Affected components

Engine Yard Cloud

Update timeline

  1. investigating May 15, 2025, 09:29 PM UTC

    We are currently investigating the issue where some customers are unable to make deployments with the “Failed to boot in” messages.

  2. monitoring May 15, 2025, 11:38 PM UTC

    A fix has been implemented and we are monitoring the situation.

  3. resolved May 20, 2025, 01:11 AM UTC

    The server provisioning failure issue has been resolved.