Engine Yard experienced a major incident on May 26, 2025 affecting Engine Yard Cloud, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Engine Yard Cloud
Update timeline
- investigating May 26, 2025, 05:51 AM UTC
We are currently investigating an issue with the eybackup process. Our team is actively working to identify the root cause and implement a fix.
- identified May 26, 2025, 10:26 AM UTC
We have identified the issue, and our team is working on a final fix.
- monitoring May 27, 2025, 03:23 AM UTC
Our team has investigated and fixed the issue. If backups are still failing, please perform a Chef run and test again—this should resolve the issue.
- resolved May 28, 2025, 05:09 AM UTC
This incident has been resolved.