Engine Yard experienced a major incident on August 28, 2025 affecting Engine Yard Cloud, lasting 23h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2025, 03:15 AM UTC
We are currently investigating an issue causing 403 Forbidden callback errors, which are resulting in failed Chef runs and broken deployments. Our team is actively working to identify the root cause and restore full functionality.
- monitoring Aug 28, 2025, 04:26 AM UTC
We have successfully implemented a fix for the issue that caused errors, and our systems are now operating normally. All impacted services are fully restored, and we have verified that the issue is no longer reproducible. We will continue to closely monitor system performance and provide another update within the next 24 hours
- resolved Aug 29, 2025, 02:48 AM UTC
The incident has been resolved.