Endless Group incident

Network Downtime due to Upstream Provider re-provisioning

Minor Resolved View vendor source →

Endless Group experienced a minor incident on April 20, 2020 affecting Networking, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2020, 05:24 PM UTC
Resolved
Apr 22, 2020, 03:27 AM UTC
Duration
1d 10h
Detected by Pingoru
Apr 20, 2020, 05:24 PM UTC

Affected components

Networking

Update timeline

  1. monitoring Apr 20, 2020, 05:24 PM UTC

    Our upstream provider is switching our BGP session to a new ASN. While they do this, we will not have uptime on our IP addresses, and therefore there will be a service outage.

  2. monitoring Apr 20, 2020, 07:40 PM UTC

    Our upstreams have enabled our new session. We are now waiting for our prefix to become visible.

  3. monitoring Apr 21, 2020, 04:22 AM UTC

    Please continue to monitor the ripe stat page for our IP block to watch the progress of our new announcements. https://stat.ripe.net/185.86.231.0%20-%20185.86.231.255?sourceapp=ripedb#tabId=routing

  4. monitoring Apr 21, 2020, 04:32 PM UTC

    We are seeing at least 80% of the global network is able to see our address block. We will leave this incident open as we continue to monitor the situation but at this time the Endless services are back online.

  5. resolved Apr 22, 2020, 03:27 AM UTC

    As we are now seeing 100% visibility on RIPEStat, this incident is now resolved.