Endless Group experienced a critical incident on June 3, 2020 affecting DirectAdmin and Homepage/Signups and 1 more component, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
DirectAdminHomepage/SignupsApacheHelpdeskFTPEmail ServerMySQLEximBillingCustomer VPS'
Update timeline
- identified Jun 03, 2020, 05:00 PM UTC
At this time we are entirely offline due to inclement weather causing a power outage at our main datacenter location. We do not have an ETA on service restoration, multiple trees have fallen across the power lines and must be handled.
- identified Jun 03, 2020, 05:34 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 03, 2020, 08:42 PM UTC
At this time services have been restored. Thanks for sticking with us.