Endless Group experienced a critical incident on August 3, 2020 affecting MySQL, lasting 12h 31m. The incident has been resolved; the full update timeline is below.
Affected components
MySQL
Update timeline
- investigating Aug 03, 2020, 08:10 AM UTC
Our MySQL instance seems to have crashed and is not restarting as intended. We are investigating this issue and hope to be able to have it up and running again soon.
- monitoring Aug 03, 2020, 04:11 PM UTC
The issue has been identified to be a configuration that was reset without our knowledge during a recent system update. The configuration has been fixed and MySQL is now starting again. Please expect degraded performance as many sites are attempting to reconnect to the database now that is is online again.
- resolved Aug 03, 2020, 05:47 PM UTC
This incident has been resolved.