Endless Group experienced a critical incident on September 5, 2020 affecting Helpdesk, lasting 2d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Helpdesk
Update timeline
- identified Sep 05, 2020, 02:21 AM UTC
We are experiencing an issue with our JIRA helpdesk that appears to be beyond our ability to fix. We have opened a ticket with Atlassian in order to get help on this issue. In the meantime, you can use Discord to contact us, as emailing our support email or opening a ticket in JIRA is currently not an option.
- resolved Sep 07, 2020, 08:09 PM UTC
Thanks to Atlassian support for helping us with this issue! We're up and running again!