Endless Group incident

Power Outage at Datacenter

Critical Resolved View vendor source →

Endless Group experienced a critical incident on June 15, 2021 affecting DirectAdmin and Homepage/Signups and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2021, 01:31 AM UTC
Resolved
Jun 15, 2021, 02:42 AM UTC
Duration
1h 11m
Detected by Pingoru
Jun 15, 2021, 01:31 AM UTC

Affected components

DirectAdminHomepage/SignupsApacheHelpdeskFTPMySQLEximBillingCustomer VPS'Networking

Update timeline

  1. identified Jun 15, 2021, 01:31 AM UTC

    Our main DirectAdmin and VPS host server is down due to a community power outage on both the A+B (EDIT: see below!) power feeds at our datacenter. We are awaiting power recovery. Our email is not affected as this runs through Office 365. EDIT: The power outage may only be on one of the feeds and the access switch with our transit is on the dead feed.

  2. resolved Jun 15, 2021, 02:42 AM UTC

    This incident has been resolved.