Endless Group incident

Datacentre Down

Critical Resolved View vendor source →

Endless Group experienced a critical incident on July 18, 2019 affecting DirectAdmin and Homepage/Signups and 1 more component, lasting 5h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2019, 03:50 PM UTC
Resolved
Jul 18, 2019, 09:33 PM UTC
Duration
5h 43m
Detected by Pingoru
Jul 18, 2019, 03:50 PM UTC

Affected components

DirectAdminHomepage/SignupsApacheHelpdeskFTPEmail ServerMySQLEximBillingCustomer VPS'

Update timeline

  1. investigating Jul 18, 2019, 03:50 PM UTC

    Our datacentre seems to have gone down, and we have confirmed with other tenants. We are currently in contact with the datacentre's on-site staff. Migration is now on hold.

  2. investigating Jul 18, 2019, 03:53 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 18, 2019, 06:08 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 18, 2019, 06:51 PM UTC

    Update: Recieved word from our host, it's a networking issue and they're looking into it.

  5. resolved Jul 18, 2019, 09:33 PM UTC

    The datacenter is back online