Endless Group incident

Network Flapping/Outage

Major Resolved View vendor source →

Endless Group experienced a major incident on August 13, 2024 affecting DirectAdmin and Apache and 1 more component, lasting 9d 5h. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 03:24 PM UTC
Resolved
Aug 22, 2024, 09:00 PM UTC
Duration
9d 5h
Detected by Pingoru
Aug 13, 2024, 03:24 PM UTC

Affected components

DirectAdminApacheNetworking

Update timeline

  1. investigating Aug 13, 2024, 03:24 PM UTC

    Our network appears to be intermittently available. This may result in offline sites. We are working on resolving the problem now.

  2. identified Aug 13, 2024, 03:32 PM UTC

    We have identified the issue as a flapping session with one of our transit providers. We have rerouted all traffic while we investigate.

  3. monitoring Aug 13, 2024, 09:40 PM UTC

    We have reestablished the flapping connection and are monitoring for additional issues

  4. identified Aug 13, 2024, 10:25 PM UTC

    The issue is continuing to occur. We are restarting our core router in an attempt to resolve.

  5. monitoring Aug 15, 2024, 12:54 AM UTC

    We are continuing to see some issues with route convergence but all service should be accessible again.

  6. resolved Feb 06, 2025, 07:38 PM UTC

    This incident has been resolved.