Endless Group incident

Kvm4 Host Node Reboot/Maintainance

Major Resolved View vendor source →

Endless Group experienced a major incident on April 21, 2025 affecting Homepage/Signups and Helpdesk and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2025, 01:45 PM UTC
Resolved
Apr 21, 2025, 03:52 PM UTC
Duration
2h 7m
Detected by Pingoru
Apr 21, 2025, 01:45 PM UTC

Affected components

Homepage/SignupsHelpdeskEmail ServerBillingCustomer VPS'

Update timeline

  1. identified Apr 21, 2025, 01:45 PM UTC

    We are rebooting the kvm4 host node in order to access option menus and perform emergency system maintenance. This outage only affects systems hosted on that node, and does not affect the main shared DirectAdmin node.

  2. resolved Apr 21, 2025, 03:52 PM UTC

    We have verified there are no hardware problems present on kvm4 and all services have been restored.