Encrypt.me experienced a major incident on February 2, 2026 affecting Web and Support, lasting 17h 36m. The incident has been resolved; the full update timeline is below.
Affected components
WebSupport
Update timeline
- investigating Feb 02, 2026, 08:25 PM UTC
We are currently investigating an issue that is related to security certificates causing customer connection errors. We will provide an update when more information is available.
- resolved Feb 03, 2026, 02:01 PM UTC
This incident has been resolved.