Encrypt.me experienced a critical incident on June 15, 2020 affecting IPsec (iOS + Windows), lasting 12h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 15, 2020, 02:01 AM UTC
We're experiencing an elevated level of login errors pertaining only to IPSec connections (iOS + Windows) and are currently looking into the issue.
- monitoring Jun 15, 2020, 03:04 AM UTC
A fixed has been identified and is being deployed currently.
- investigating Jun 15, 2020, 05:14 AM UTC
We believed this fix would address the issue but we are rolling back our change. We are back in the investigation phase.
- investigating Jun 15, 2020, 06:55 AM UTC
We are continuing to investigate this issue.
- identified Jun 15, 2020, 08:20 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 15, 2020, 08:31 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 15, 2020, 02:17 PM UTC
We have fixed the issue and are deploying it in stages worldwide. We are sincerely sorry for how long this has taken.
- identified Jun 15, 2020, 02:29 PM UTC
50% of the servers have the fix in place. We expect to be completed in the next 20-30 minutes.
- resolved Jun 15, 2020, 03:01 PM UTC
All of the servers have the fix in place. We will continue to monitor the situation, and if something arises we will let you know.