Encrypt.me experienced a major incident on June 17, 2022 affecting OpenVPN (MacOS + Android) and IPsec (iOS + Windows), lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
OpenVPN (MacOS + Android)IPsec (iOS + Windows)
Update timeline
- investigating Jun 17, 2022, 04:12 PM UTC
We are currently investigating an issue in our London data center that is causing some servers to drop vpn connections.
- identified Jun 17, 2022, 04:31 PM UTC
We have identified an issue with a driver that did not update properly after our last server maintenance. A fix is been deployed followed by a restart of the London servers to correct this issue.
- monitoring Jun 17, 2022, 05:25 PM UTC
Fix has been deployed to all London servers.
- resolved Jun 17, 2022, 07:47 PM UTC
This incident has been resolved.