Encrypt.me incident

Live Chat

Notice Resolved View vendor source →

Encrypt.me experienced a notice incident on July 17, 2024 affecting Support, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2024, 12:53 AM UTC
Resolved
Jul 19, 2024, 05:08 AM UTC
Duration
2d 4h
Detected by Pingoru
Jul 17, 2024, 12:53 AM UTC

Affected components

Support

Update timeline

  1. monitoring Jul 17, 2024, 12:53 AM UTC

    A recent upgrade requires that certain aspects of live chat be re-configured before being re-enabled. Please utilize our helpdesk and ticketing system as alternatives in the mean time. We appreciate your patience.

  2. resolved Jul 19, 2024, 05:08 AM UTC

    Functionality to the chat system has been restored.