Enable incident

Claims calculations non-functional

Critical Resolved View vendor source →

Enable experienced a critical incident on May 28, 2025 affecting Claims UK, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 10:37 AM UTC
Resolved
May 28, 2025, 12:47 PM UTC
Duration
2h 9m
Detected by Pingoru
May 28, 2025, 10:37 AM UTC

Affected components

Claims UK

Update timeline

  1. identified May 28, 2025, 10:37 AM UTC

    We are aware of a Microsoft Azure outage that is preventing calculations in the Claims app from running. The Claims app itself is still accessible.

  2. identified May 28, 2025, 10:40 AM UTC

    Microsoft have identified the issue, and are working on potential mitigation paths.

  3. resolved May 28, 2025, 12:47 PM UTC

    This incident has been resolved by Microsoft. We will continue to monitor the situation over the next hour.