Empist experienced a major incident on October 20, 2025 affecting Email Security / Deliverability, lasting 10h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 03:08 PM UTC
We are currently experiencing delays with incoming and outgoing email due to an ongoing AWS outage. Internal email should continue to function normally. All delayed messages will be automatically delivered once the issue is resolved. For real-time updates on the AWS outage, please visit https://health.aws.amazon.com/health/status PLEASE NOTE: You may also be experiencing issues with other AWS dependent services.
- identified Oct 20, 2025, 04:39 PM UTC
AWS is in the process of resolving the service disruption. You can stay informed by visiting https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 06:10 PM UTC
It appears that email delivery is slowly being restored, and any queued messages are being sent out. It may take time to fully catch up.
- monitoring Oct 20, 2025, 07:18 PM UTC
AWS has reported continued progress in restoring affected services, and we are seeing steady improvement with emails being delivered.
- monitoring Oct 20, 2025, 10:36 PM UTC
We are seeing significant progress as services in the US-EAST-1 (N. Virginia) region continue to recover. Our teams are actively ensuring that all queued emails are being released and that normal mail flow is fully restored.
- resolved Oct 20, 2025, 11:39 PM UTC
All queued email has been delivered and services are operational.