Empist experienced a major incident on November 18, 2025 affecting Monitoring Platform (MSP) and EMPIST 360 and 1 more component, lasting 3h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Monitoring Platform (MSP)EMPIST 360Deskware
Update timeline
- monitoring Nov 18, 2025, 01:54 PM UTC
Due to the Cloudflare outage, we are experiencing sporadic issues with Deskware. Our team is actively monitoring the situation and reviewing the Cloudflare status page for updates. You can also follow Cloudflare’s status page for additional information: https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 01:57 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 03:29 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 03:53 PM UTC
All Cloudflare services have been fully restored and platforms are fully operational.