Empist experienced a notice incident on September 28, 2015, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 28, 2015, 04:38 PM UTC
We have identified an issue with receiving external emails. There appears to be a delay and our team is currently investigating. Updates will be added to this page as they are available. Internal to Internal and Internal to External emails are functioning properly.
- identified Sep 28, 2015, 05:09 PM UTC
ETA for incoming email is 10 minutes.
- monitoring Sep 28, 2015, 05:25 PM UTC
Services have been restored. All email is being delivered.
- resolved Sep 28, 2015, 08:43 PM UTC
All queued email was delivered by 12:45. We have been monitoring and all incoming and outgoing email is working as expected. The issue was related to our SPAM firewall cluster and was resolved with the assistance of the manufacturer.